Return & Exchange Policy

1. Return & Exchange Window

• Customers can request a return or exchange within 7 days from the date of delivery.
• Requests made after 7 days of receiving the order will not be accepted.
• Products purchased during special sales, clearance events, or marked as non-returnable are not eligible for return or exchange.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must:

• Be unused, unwashed, and unworn.
• Have all original tags, labels, and packaging intact.
• Be in the same condition as received.
• Be free from perfume, stains, makeup marks, or any alterations.
• Be accompanied by proof of purchase or order confirmation.

Products failing to meet these conditions may not be accepted.

3. Exchange Policy

We offer exchanges for:

• Size-related issues.
• Defective or damaged products.
• Incorrect items received.

Exchanges are subject to stock availability. In case the requested size or product is unavailable, customers may opt for store credit or an alternative product of equal value.

4. Return Process

To initiate a return or exchange:

• Contact our customer support team within 7 days of delivery.
• Share your order number along with images of the product, if applicable.
• Once approved, our team will arrange a reverse pickup where service is available.
• In locations where reverse pickup is unavailable, customers may be required to self-ship the product to our warehouse.

Products sent without prior approval will not be accepted.

5. Refund Policy

• Refunds will be processed only after the returned item has been received and passed a quality inspection.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Shipping charges, COD charges, and convenience fees are non-refundable.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Damaged, Defective, or Wrong Products

If you receive:

• A damaged product,
• A defective item, or
• An incorrect order,

please contact us within 48 hours of delivery with clear images and your order details. Upon verification, we will arrange a replacement or issue a refund, as applicable.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or made-to-order products.
• Products purchased during clearance or final sale.
• Items returned without original tags or packaging.
• Products that have been washed, used, altered, or damaged after delivery.
• Gift cards and promotional items.

8. Cancellation Policy

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• Refunds for prepaid cancelled orders will be processed within 5–7 business days.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the details provided on www.anantarafashion.com.